Council & City

Food safety

If you’re planning on selling or supplying food, you need to register a food control plan or national programme with Council or New Zealand Food Safety.

Registering a food business

All businesses selling food must be registered, either with New Zealand Food Safety or Council.

New Zealand Food Safety has an online tool called My Food Rules which helps you work out what rules you need to follow under the Food Act 2014. We recommend using it before getting registered. 

If you require more information, please contact our Environmental Health team: email or 06 356 8199.

Food business verification

A verification is a semi-formal meeting where you demonstrate how your business is complying with the requirements of the programme or plan that it’s registered under. It will involve a mixture of questions from the verifier, requests to demonstrate food safety practices, and auditing of related records. This acts as a ‘reality check’ of the premises.

Our aim is to help businesses reach compliance.

Registered food businesses must be verified either by Council or a third party. Lists of recognised third-party verifiers are available online:

Making a food complaint

To report a suspected food poisoning contact the Public Health Unit at MidCentral Health on 06 350 9110 or email

Please contact Council on 06 356 8199 or email, or New Zealand Food Safety on 0800 693 721 or to report any other food safety concerns including:

  • unclean food premises
  • foreign object found in food
  • presence of vermin
  • any other issue.

These agencies will be able to find out the registered owner of the business and respond to your concerns.

For information about food complaints, types of complaints, reporting food borne illnesses, and complaints investigated by other agencies, see the New Zealand Food Safety website.

Fundraising and community groups

You’re not required to have a food control plan or national programme if you’re selling food or fundraising fewer than 20 times per year.

Fundraising activities include sausage sizzles, raffles and charity events.

You will still need to make sure the food you’re selling is safe and suitable to eat. Domestic kitchens may be used to prepare and cook food for fundraising.

For more information see the New Zealand Food Safety website.