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Contact us

Under level 4 restrictions only Council’s essential services are operating. This means our customer service centre is closed and we will not be able to resolve some requests in our usual timeframes.

Our contact centre is still operating 24 hours a day, seven days a week

Phone 06 356 8199 to make an urgent request if essential services like your drinking water or rubbish collection have been affected, or to report an animal control issue.

You can also use our live chat to start talking to someone in our customer service team straight away. Alternatively, email us at or fill in the online feedback form below.

We'll try to answer all queries in a timely manner, but we're experiencing higher demand than usual so please be patient.

For easy reporting on the go, why not download our smartphone app?

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